Right of withdrawal

This policy explains how returns, refunds and exchanges work at Velezeco, including orders placed under promotional offers such as "Buy 1, Get 2 Free".

1. Your right to change your mind

You can return your order within 30 calendar days of delivery, for any reason. You do not need to justify your decision, and this applies to every order, including promotional ones.

If you are shopping from the European Union, you also have a statutory right of withdrawal of 14 days from delivery. Our 30 day window is a voluntary extension of that right and never replaces it.

2. Condition of returned items

To be accepted, items must:

• Be unused and free from signs of wear, damage or misuse
• Be in the condition you received them
• Include the original packaging, accessories and tags

3. Returning a promotional order

In offers such as "Buy 1, Get 2 Free", you pay for one pair and the remaining pairs are part of the same promotional set. The set is treated as a single purchase.

• Returning the whole set: send back every pair from the order and we refund the full amount you paid.
• Keeping part of the set: the promotion no longer applies, and the pairs you keep are charged at their individual price. Because the promotional price of the set is lower than the individual price of a single pair, no refund is due in this case, and nothing further is charged to you.

In short: keep the set or send it back complete. Whichever you choose, you will never pay more than you already paid.

4. Faulty items

If any pair arrives faulty or damaged, tell us within 30 days of delivery and send a photo. This applies to every pair in the order, whether it was the paid item or part of the free promotional items.

We will replace the faulty pair at no cost to you. If we cannot replace it, you may choose a refund for that pair or store credit of the same value. Return shipping for a faulty item is paid by us.

5. Refunds

• Refunds are issued to the original payment method
• Approved refunds are processed within 7 to 10 business days of us receiving the return
• The original shipping cost, when one was charged, is refunded with the order

6. Return shipping

For a change of mind, return shipping is paid by you, and we recommend a tracked service, as we cannot process returns that do not arrive. For a faulty or incorrect item, we cover the return cost and send you a label.

7. How to start a return

Write to support@velezeco.com with your order number and, if the item is faulty, a photo. We reply within 24 business hours, Monday to Friday, 9 AM to 6 PM (GMT). We will confirm the return address before you send anything back.