FAQ

Frequently Asked Questions (FAQ)

1. How does Buy 1 Get 2 Free work?
Add any 3 pairs of sunglasses to your cart and you only pay for one — the other two are free. The discount is applied automatically in the cart, no code needed. It works in multiples: add 6 pairs and you pay for 2. The free pairs are always the lowest-priced ones in your cart. Add-ons such as cases, jewellery and the Mystery Pair are not part of the offer.

2. Can I choose three different models?
Yes. Mix and match any models and colours from the offer — your three pairs don't need to be the same.

3. Is worldwide shipping free?
Yes, shipping is free to the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and most other countries. A small number of remote destinations have a shipping fee, which is always shown at checkout before you pay. You can find the list in our Shipping Policy.

4. How long does delivery take?
Orders are processed within 1–2 business days and usually arrive within 5–10 business days, depending on your location.

5. Are the lenses polarized?
Yes. Our sunglasses feature polarized lenses that cut glare from water, roads and snow for sharper, more comfortable vision. You can check the lens details on each product page.

6. Do they provide UV400 protection?
Yes. Every pair offers UV400 protection, blocking 100% of UVA and UVB rays.

7. Can I return my order?
Yes. You have 60 calendar days from delivery to request a return. Items must be unused, in perfect condition and in their original packaging. Email support@velezeco.com with your order number to start. The full conditions, including how returns work for Buy 1 Get 2 Free orders, are in our Refund Policy.

8. What happens if the glasses don't fit me?
Contact us within 60 days of delivery at support@velezeco.com with your order number. If the pair is unused and in its original packaging, we'll help you with a return under our Refund Policy.

9. Where is Velezeco based?
Velezeco is based in Brussels, Belgium. Our support team is available Monday to Friday, 9 AM – 6 PM (GMT), and replies within 24 business hours.

10. How can I track my order?
As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package in real time. Can't find it? Check your spam folder or email support@velezeco.com with your order number.